Frequently Asked Questions

What Shipping Methods Are Available?

Depending on where your business operates, you may need to ship just locally. You can specify the districts where you want the delivery.

Do You Ship Internationally?

Yes, we do ship internationally. Different countries have different regulations, trade laws, requirements, and taxes. So we will need to know your port destination and find a reliable partner – carriage company and provide you a quotation on appropriate shipping rates.

How Long Will It Take To Get My Package?

For local delivery it can be as fast as same day or working next day.

For international shipping, an option will be expedited shipping which is faster than a standard one. The exact turnaround for such shipping depends on a carrier and shipping service. Our customers can choose whether they want to get the shipment quicker by paying extra or wait for longer standard shipping time for lesser costs.

What Payment Methods Are Accepted?

Cash is commonly used for smaller payments while Credit Cards are widely accepted for larger payments. In addition you may use PayNow or PayLah or Direct Bank Transfer.

Is Buying On-Line Safe?

Yes, online purchase is relatively safe in Singapore. Please stick to familiar brands you know or have heard of or you may contact our office first before you make any purchase.

How do I place an Order?

To place your order, select the items that you wish to purchase and add it to your shopping cart. Then, proceed to the checkout page where you must fill in your personal information and pay for the order. Make sure to double check that you have filled in your details correctly to ensure that you receive all the necessary info and that your order is delivered without any complications.

If you need any help, we strongly advise you to speak to one of our office staff and we will be happy to assist you.

How Can I Cancel Or Change My Order?

If you need assistance to cancel or change your order, please contact our office and our Customer Service Officer will attend to your request.

Do I need an account to place an order?

No, you do not need to set up an account, but you must fill in your personal information and pay for the order. Make sure to double check that you have filled in your details correctly to ensure that you receive all the necessary info and that your order is delivered without any complications.

How Do I Track My Order?

You can use the tracking number (if any) to find out when to expect your delivery.

How Can I Return a Product?

Step 1: Verify product returns request by calling our company

Step 2: Create a return request after speaking to our customer service officer

For Overseas purchase, there are no return accepted. Please refer to terms and condition of purchase.